Keeping Latinos Connected: Selymar Colon

By: Yadira Y. Caro

In the shifting news landscape, Univision’s news coverage continues gaining relevance. With a growing Hispanic population in the US and many watching from their own countries abroad, Univision’s journalistic team informs first, and second generation immigrants, and even those from later generations on stories relevant to issues in their region and the US. They also serve as advocates for the people.

Selymar Colon has been a driving force behind this continued growth in Univision telling the stories of the people while finding new ways to reach them. As VicePresident and Editor in Chief of News Digital, she has been a champion of digital integration since she started in Univision in 2006 after graduating college. She joined the news company as a field producer and continued rising through the ranks becoming a producer for Al Punto with Jorge Ramos. Her work has been awarded national and regional Emmys, named one of the Top 40 under 40 in latino Politics by Huffington Post and most recently, won along her team a World Press Photo Award.

In this interview, Selymar shared what drove her to journalism, the value of mentorship to advance professionally and how she stays informed.

Can you describe what you do?

I am a digital journalist in a newsroom where our main focus is the Hispanic Latino community in the United States. At Univision we have such a close relationship with our audience; that is extremely privileged. We cover the issues that matter to them, things that are happening in the United States that impact their lives, and headlines from the countries that would be of interest to them here as well. A big part of what we do is service journalism which is key to our audience to help them understand how the immigration system works in this country, how it impacts their lives. Obviously a big part of the audience is immigrant so this is information that it’s useful to them.

You studied journalism in your Bachelors (at Lynn University) and your Masters degree (at Florida International University). How did you know you wanted to be a journalist?

This is a little bit cliché, but the reality is I always wanted to give a voice to the voiceless. I was born and raised in Puerto Rico and I remember when hurricanes or major natural disasters would happen, the journalist felt kind of part of your family. They were the ones guiding you through the emergencies, through the news. I found that instant connection when I saw how much help they were bringing to the community and that’s what attracted me the most to the news: how can I be that guiding force, that guiding light in the community, how can we uplift voices that might not have anywhere to share their story, to get help. So that’s what interested me the most about the field of journalism.

Are there any misconceptions about what you do or about journalism?

Right now it is a difficult time for journalists all over the world. 2018 was one of the toughest and bloodiest years of journalism in the Americas. Mexico has become the bloodiest and most dangerous country to be a journalist. The rhetoric the President of the United States uses against journalists does not help either.

I think in any democracy, keeping a healthy press is extremely important. Also, its important for its citizens to make their own conclusions to what is happening in the country and the laws that are being enacted and may affect them. So I think in general, right now the time it’s difficult, but at the same time, it’s interesting because you’re seeing more journalistic work that is excelling, just going beyond to what we were doing before. Its gaining even more purpose. There are more people that are backing the good journalism that helps them conduct their daily lives and keep democracies alive.

Selymar Colon behind cameras with Al Punto host Jorge Ramos.

Since you started over a decade ago in journalism, what are significant changes that you’ve see on either the way you perform your job or overall in the trends in journalism?
We usually say a good journalist is a good journalist regardless of the times. I think technology has helped journalism and it’s the key that, like in any other industry, has made the biggest changes. In journalism in particular, technology had helped journalists gather and analyze better data and information to provide better reports. On the other hand, it has also allowed journalists tell their stories in various formats that reach bigger audiences that are further from them. Probably five years ago, ten years ago, people were used to their local newspaper, and now they read them on an app, they read them on their desktop, on their smart TV.

Technology has made a big change for consumers on how they consume news and for journalists in helping us gather better information and analyze it. Probably in some cases, you don’t have to go physically to a location to gather the data, you can create that data even from various sources, analyze it and include it in a story.

How is a regular day for you? Do you have to be constantly connected?

Yes, it does come with the job to be almost all the time connected! I have push notifications from any and all major news organizations. There are some apps like Nozzle that do help you better see what’s trending, give you a sense of what people are sharing in your own network. So it’s through a combination of apps and social networks; and push notifications are key to stay connected at least on breaking news and announcements.

Do reach out, do find that mentor, and when you get that mentor, use their time smart and wisely. Know what you want to get of that relationship, and that’s going to help you tremendously in your career.

Selymar Colon

You’re leading a team of journalists. Is there any particular approach you have for management?
To communicate, to talk to people, to listen is really important. It’s something that even though if I keep a busy schedule, I try to do as much as I can to have one-on-ones, to listen to everybody in the meetings. Also I leave the journalism team some space if there are projects that they want to push forward. I think that’s really important because the day to day and the breaking news can consume you.

I think as a woman in this role, it’s also important to also leverage other female voices in the newsroom and not just the journalists. Also in the stories that we tell, and the voices we use as sources as well.

What advice do you have for women who either want to venture in technology or communications?

Get mentors, don’t be afraid to ask for mentorship. If you see someone that you might think ‘Oh my God, this person has such a big title and so much responsibility,’ the worst you can get from that person is a ‘No.’ Then you move on and you find someone else you want to talk to. Do reach out, do find that mentor, and when you get that mentor, use their time smart and wisely as well. Know what you want to get of that relationship, and that’s going to help you tremendously in your career.

Sometimes it’s good to also keep a balance of who those mentors are. There might be people that are directly in your industry of preference, but there could also be someone who is not in your industry, but its in a field or in a position that you might want to get to, or from an interest that you gain in some point in your career. It’s also good to hear from everyone, from other people what their experiences are. More often than not, I would say that people would be open to meet you, to talk to you on the phone and share with you their stories, share with you some of their experiences. After you have that information, use it for your benefit, take from that conversation what you think suits you the best and apply it.

Are there any two or three resources, either podcast books or anything that have helped you throughout your career?

I would say one thing besides the mentorship, is continued education. There are fields where continued education is mandatory, there are some where it’s not. Even if it’s not, we should always pursue continued education. I’ve taken some executive education courses, and I’m always looking for more of those because those are good places to continue to grow, to continue to learn. Attending conferences it’s also really important, and if you can’t go physically at least follow them and read about them on blogs.

All of the podcast I listen to have nothing to do with my field. I do like a lot How I Built This, because of the inspiration it provides. This goes hand in hand with the mentorship and learning from people that are probably in another industry. It helps learning from their career paths and how they made it. I listen to another one called Latina to Latina from Alicia Menendez. Its really good and empowering because I discover a lot of new voices of powerful and interesting Latinas in the United States; their stories are just magical. I do like another one called the Washington Post Retro Pod, which gives you 5 minute history snippets. I’m a little bit of a history buff.

In the morning, morning podcasts are really important of course. Up First from NPR and The Daily are my two go-to podcast every morning. For reading, The Nieman Lab is really good, it’s a website that gives you new things that are happening from most organizations.

Do you have questions, feedback or suggestions of people to interview?

Contact me!

Creating a Roadmap for Management: Nick Milton

By: Yadira Y. Caro

If you are looking to know more about the field of Knowledge Management, you may often hear the name of Nick Milton. His book The Knowledge Manager’s Handbook (co-authored with Patrick Lambe), is a comprehensive guide for anyone who wants to launch an initiative or lead a program to help their organization make use of their collective knowledge for competitive advantage. He also has been blogging about KM, almost daily, since 2009.

As opposed to many others in this field, his background is not in IT. Milton is a geologist, who completed his Masters on Natural Sciences and then his PhD in Geology. Almost two decades ago, Nick and various colleagues from multinational gas company BP, launched Knoco Ltd, a management and training company focused on KM, where he is now Director and Vice President.

In this interview, Nick shared the story about this transition, discusses some of the misconceptions about KM and gives valuable resources for people in any industry.

Why did you choose Knowledge Management as a career?
I made the change to KM while working at BP. Previously I had been a geologist (which is quite a knowledge-based subject) but moved to a role in BP Norway which was called “Quality Manager;” supporting the quality of geological work. It became obvious that the quality of work was directly impacted by access to knowledge, and we build a local KM framework which was one of the first of its kind. Then when the BP central KM team was created in the late 1990s I was invited to join, which is when I formally left Geology behind as a career and moved full time into KM; initially with BP but for the last 20 years as an independent consultant. My KM career has now lasted longer than my geology career did.

There are many definitions of KM. What is your definition of KM?
My favorite definition, which is also the definition in the ISO KM standard (ISO 30401) is that KM is Management with a focus on knowledge. So its not “the management of knowledge” but “knowledge-focused management”. This at first reading seems almost a tautology, but it is really quite profound. KM is how you would manage, if you wanted to deliver the value inherent in knowledge. Then of course you have to define “knowledge”, which is where I (and the ISO standard) follow Peter Senge in saying that Knowledge is the ability to make correct decisions and take effective actions.

KM is Management with a focus on knowledge. So its not “the management of knowledge” but “knowledge-focused management”.

Nick Milton

Is there any misconception you commonly see regarding KM?
There are oh so many of these! For example: KM is a subset of Information Management; KM is information management (or content management) rebadged; KM can be solved by buying software; KM is an end in itself; KM means documenting all your knowledge; build a good KM system, and people will magically populate it. The first 2 are very common, and many times the first discussion I have with a potential client is whether they want KM at all, or whether they will be better served by improved IM or data management. The third has plagued the industry from the start – the idea that software will solve all your KM problems. Software is part of the solution, but software alone is nowhere near enough.

What significant evolution have you seen in the industry in the past decade?
In some ways the industry has not evolved at all. If you look at some of the lists of “greatest KM pitfalls” written 20 years ago, all of those pitfalls still affect KM today. However there are certainly some developments: the creation of an entire discipline for Knowledge Centered Support (KCS). This is a KM approach applied to customer support knowledge bases, which is very powerful and robust.

An increased understanding of, and set of models for, Lesson Management. These address what happens to Lessons after they have been identified, and before they become Lessons Learned. This work is best developed in the emergency services and military.

A plethora of software tools which we did not have 20 years ago. In-house wikis for example. Unfortunately the KM software space is dominated by SharePoint, which is an IM tool rather than a KM tool. At last, an international standard for KM, which should help avoid many of the misconceptions listed above.

You write multiple articles on KM. How do you select the topics for your blog?
I have been blogging for over 10 years now, with a new blog post each weekday, so have written over 2500 posts at www.nickmilton.com. I get inspiration in many ways: from articles I read online and in the press. I have a daily Google Alert for the term “knowledge management” and this often brings me new ideas. Also from questions people (and clients) ask me. When I present a training course, I often fill a whole page of blog post ideas just from the questions I get asked.

I often up cycle previous blog posts, but only if they are at least 5 years old and therefore in need of modernizing. If I get really stuck I open a random PowerPoint, choose a random slide, and write a blog post about that slide

What are key skills or training a person in the KM field should have?
The core skills are people skills. KM is “all about people,” and KMers need to be People people first and foremost. If I were given a KM team, I would train all of them in facilitation skills, and change management skills. The team would than need other skillsets within it: someone with IT skills, someone with IM or library skills, someone with communication skills, and then a whole bunch of people skilled in the business of the organization (lawyers in a law firm, engineers in a construction firm, geologists in an oil company). You don’t need everyone to have all these skills, but you need someone in the team to cover each skillset.

Based on your experience with multiple customers, is there an industry that really “gets” KM?
The ones that “get” KM are the ones which cannot afford to fail – where failure is serious, costly, or endangers life – and therefore where the value of learning and of knowledge is obvious. Therefore you see KM very well developed in the military (as you know from your own experience, Yadira), the emergency services, aviation, Oil and Gas, and (to a lesser extent) construction.

Then there are the big consulting firms, whose only product is knowledge, and who compete on knowledge. Companies such as McKinsey are leading the way with KM. There are probably more KM roles in legal firms than there are in other industries, but legal KM is an unusual variant which has more in common with content management than other variants do. And the development sector also has embraced KM, partly because knowledge has higher relative value in a cash-poor industry.

You’ve mentioned new technology (i.e. Artificial Intelligence) will not eliminate KM. Do you see any major changes in the field?
AI will not eliminate KM but it may eliminate some drudgery for knowledge workers. I think better search will always help – semantic search, natural language search, intelligent search. Also AI will help in uncovering patterns and insights from huge databases, which intelligent people can then turn into knowledge. These will be the power tools for the knowledge worker, helping them to work faster and smarter. But no matter what the toolset may be, its only 1/4 of the solution. We also need the roles and accountabilities, the KM processes, and the KM governance suite if our KM frameworks are to be complete.

AI will not eliminate KM but it may eliminate some drudgery for knowledge workers.

Nick Milton

Is there a particular project in your career you are most proud of? Why?
I loved the work we did with Mars in the early 2000s. It was simple stuff, but it made an impressive impact to the business. Also some of the work we did with De Beers at the same time. I really enjoyed working with Nancy Dixon at Huawei, in China. This was a chance to try western style KM and adapt it to Chinese business, and again it succeeded beyond expectations. Also I am really enjoying the work I am doing now with the European Space Agency. Again just good standard KM, but in such an exciting setting.

What three resources (podcasts, books, websites) you recommend which have helped you in your career?
I will go for books: Davenport and Prusak Working Knowledge, Nancy Dixon Common Knowledge, Hansen Collaboration, Wenger and Synder Cultivating Communities of Practice. Also if I can include my own book, written with Patrick Lambe, The Knowledge Manager’s Handbook. Nothing helps you understand a field more than writing a book about it. You don’t realize what you know, until you try to put it into print!

Do you have questions, feedback or suggestions of people to interview?

Contact me!

How to Pass the PMP on the First Try

By: Yadira Y. Caro

Having a Project Management Professional Certification is an achievement many of us working in technology and management want to attain. It is globally recognized as a standard to demonstrate knowledge of best practices to manage any project. In other practical terms, it gives us competitive advantage to get better positions and thus, better salaries. According to studies, those managers who have it earn up to 22% more than those who don’t.

Taking the PMP is an investment. I’m not only referring to the money spent in preparatory courses, but also on time spent getting ready to fulfill educational and work requirements. However, after spending multiple hours to lead to this certificate, I noticed how many of us simply delay taking test.

Perhaps this is due to fear of failure. Only 40-50% pass of the PMP test takers pass it on the first try. This fear of never feeling prepared makes us think ‘I need to study a bit more’ and keep delaying the test even further. Participating in a PMP bootcamp – and taking the test immediately after of course- helps increase your chance of passing on the first try. Some of us however, are not able to attend one due to time (requires a full week out of your job), money or simply no bootcamps taking place nearby.

After fulfilling all my educational requirements in 2015, a year and a half later I finally took the PMP. I took the test and passed it on the first try. Here are some tips which might help you too!

Set a deadline and stick with it
You have all the requirement to take the PMP test. Now pick a date and schedule it at a testing center near you. Test centers are everywhere: I took mine here in Germany, and while a test center was not available in my city, I was happy to drive to 1.5 hours to Frankfurt.

Set your studying schedule as well, a realistic one. Do not plan your test for a month from now if you know you will barely have time to study. I scheduled my test four months prior with the commitment of studying an hour per day. It is what I had available as I had a full time job, a toddler and a baby on the way (morning sickness is a pain!).

Create your own cheat sheet
As you being to study, start drafting your study cheat sheet. Many books may come with one, but drafting your own helps reinforce the material as you are learning. In mine, I included the names of processes, formulas and terms I knew I needed to remember. Also, keep your cheat sheet short as you’ll look at it often to help remember what you study. It is called a “sheet” after all.

Review the PMBOK, but don’t use it as your study guide
The Project Management Book of Knowledge (PMBOK) provides all the foundational information, about project management, but the test focuses on practical questions which are not covered on this book. While I looked at the PMBOK to remember information about each standard and process, the real meat of the test is offered in many other books. I focused on books written by these two authors:


• Roji Abraham: His 300 Practice Questions for the PMP Exam and Be a PMP Ace in 30 days offer great tips and plenty of questions to study on.
• Aileen Ellis: Any of the books written by her, based on the area you want to focus on, were extremely useful. One I realized which areas I was consistently getting lower scores on, I bought (for a very low price) her e-books which have numerous questions and explanations. Although the test did not have as many formula questions as I expected, I truly believe constant practice made a difference.

Practice questions every day
This is the key to pass the PMP. Practice questions often, but make sure you are focusing on the right ones. Some apps offer PMP practice questions, but these are often in a short trivia format. Questions on the PMP are quite long, so focus on those apps and books with longer questions which require greater analysis. The more you practice, the more you get used to this format.

On test day, relax and use all the time you have
I took my test while I was on the first trimester of my pregnancy. I wanted to take the test in the morning as it is my peak time for concentration, but my test was two hours away from home. Instead of waking up at an ungodly hour to deal with morning sickness and drive to take the test, I booked a hotel nearby the test center. It made all the difference as I had a good night sleep knowing I would not have to battle traffic.


On test hour, I proceeded to write down all the formulas and key words I had studied, so I could refer back as needed. I took my time with each question and answered each one; but I marked those I was uncertain of. Once I finished, I revised the marked questions. Then, with some extra time, I went back to review each unmarked question briefly just to make sure I did not miss anything and was consistent with the answers. The test is four hours long, so make sure you use up to your last minute. A single question can make all the difference.

Good luck on your test! Pass this along to your friend or coworker who is still procrastinating on taking the PMP.

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